frequently asked questions
how long will my order take to ship?
in most cases, orders ship within two business days after the order being placed.
where does myfootprint.is ship from?
in most cases, orders ship from paso robles, california; however, we sometimes send orders from our fulfillment centers on the east coast -- especially if it will reduce the shipping emissions.
does myfootprint.is rate products?
we are in the process of perfecting our rating system to share the social and environmental impacts of each product we display on the site. hopefully, the system will be fully integrated by 2015.
how secure are transactions on myfootprint.is?
we process orders through "stripe" -- on of the premier and most secure processing gateways available.
does myfootprint.is have a phone number i can call for customer support?
We can now be reached at, toll-free at 866-369-2500
does myfootprint.is ship internationally?
myfootprint.is will ship product throughout the US, Canada, Mexico and Iceland.